Expert-services micro-firm

Design the repeatable methodology

28 primitives in this stage — 28 skills. Concept-stage catalogue, kept vendor-agnostic.

Skill

Extract the buyer's real question from discovery material

I keep answering the question they asked, but now I can see it wasn't the question they actually had.

Skill

Articulate the observable success outcome from the buyer's view

Once I could say exactly what 'done' looked like in the buyer's eyes, every design choice downstream became obvious.

Skill

Draft the in-scope / out-of-scope / disclaimed boundary

Having a written boundary meant I stopped fighting scope creep in every kickoff call — I just pointed to the document.

Skill

Stress-test the boundary against awkward edge cases

Every edge case I didn't pre-answer came back as a client conversation I had to have on the fly — this skill forces me to answer them first.

Skill

Choose the artefact form and a memorable name

A good name does half the selling — it tells the buyer exactly what they're getting before they read a word of the proposal.

Skill

Sketch the top-level structure and define the quality bar

Sketching the structure before building the templates stopped me designing into a dead end three steps later.

Skill

Write the buyer-facing deliverable promise statement

Writing the promise statement forced me to compress everything I knew into one paragraph — and that paragraph became my best sales tool.

Skill

Check the promise stands alone without verbal explanation

If I had to explain it every time, it wasn't a promise — it was a starting point for a conversation I kept having to have.

Skill

Draft the engagement phase sequence

Before I had a phase map, every project felt bespoke. Once I had it, I was running the same play every time.

Skill

Derive the input specification per step

Knowing exactly what each step needs before it starts meant I stopped discovering mid-project that a critical input was missing.

Skill

Set minimum-completeness gates for inputs

Without explicit gates, I'd always convince myself the data was good enough — and pay for it later in the output.

Skill

Draft the ordered step checklist

Writing every step as an action meant the person following it never had to figure out what to do — they just did the next thing.

Skill

Test checklist executability from a newcomer's view

I thought the checklist was clear until I read it as if I didn't already know the method — half the steps assumed knowledge I'd forgotten I had.

Skill

Design handoff and review-gate logic

Once I'd mapped the handoffs on paper, the places where work disappeared into a grey zone became impossible to ignore.

Skill

Stress-test escalation and tolerance coverage

The failure case I didn't plan for always arrived at a handoff — this forced me to close the gaps before the pilot did it for me.

Skill

Propose a candidate scoring-dimension set from the deliverable promise

Having the right dimensions made scoring feel like observation — having the wrong ones made it feel like guessing.

Skill

Check the dimension set for gaps and overlap against the promise

Two dimensions that overlap don't double your coverage — they halve your clarity, and the scoring suffers every time.

Skill

Draft scale and anchor descriptions for a dimension

Vague anchors meant every analyst scored the same subject differently and none of us knew it — concrete anchors made disagreement visible and fixable.

Skill

Stress-test adjacent-level boundaries with synthetic cases

The boundary cases I didn't find at design time always showed up on a real client — and then I had to decide on the fly under pressure.

Skill

Map evidence sources and signals to each dimension

Mapping sources to dimensions before the first live case meant I'd already solved the 'where do I look for this?' problem before it became a time pressure.

Skill

Generate the deliverable structure and section skeleton

Once I had the skeleton, I stopped reinventing the document every delivery and started filling it in — that's when output consistency actually happened.

Skill

Review the assembled tool for analyst usability and correctness

Building the tool and using the tool are two different experiences — this is the moment you find out which one you actually made.

Skill

Prep the pilot run with evidence-capture instrumentation

I ran three pilots before I started instrumenting them — by the time I'd noticed a pattern, I had no notes to point to.

Skill

Log step-level friction during the run

The friction I noticed and didn't write down was friction I had to rediscover the next time — logging it in the moment was the only way to actually learn from the run.

Skill

Diagnose breakpoint root cause and triage

Fixing symptoms felt like progress until I diagnosed the same root cause appearing in three different outputs — then one fix resolved all three.

Skill

Rewrite the method step, template, or rubric

The diagnosis told me what was broken; this is where I actually fixed it — not at the symptom but at the artefact that produced the symptom.

Skill

Check the fix resolved the breakpoint without regressions

A fix that closed one problem and opened another wasn't a fix — this pass is how I found out which kind I'd made.

Skill

Make the go/no-go rollout call

Every method change needs an explicit adoption decision — without one, you never know if you're running the old version or the new one.