Productized-expert / educator

Build and run the community

33 primitives in this stage — 31 skills · 2 agents. Concept-stage catalogue, kept vendor-agnostic.

Agent

Community health monitoring agent

I don't have time to stare at the dashboard every week — I want something watching in the background that only bothers me when action is actually needed.

Agent

Run the recurring ritual instances

I designed the Friday wins thread but I keep forgetting to post it — I want it to just happen on schedule without me having to remember.

Skill

Turn community requirements into a platform shortlist

I know I need Circle or something, but I keep going in circles comparing them — just tell me what's worth looking at given how I actually work.

Skill

Draft a side-by-side platform trade-off memo

I have the shortlist but I still can't commit — I need someone to lay out the real trade-offs and just tell me which one to pick.

Skill

Design the channel and space architecture

I've got a blank Discord and no idea what rooms to create — I want it to feel intentional from the first click, not like a dumping ground.

Skill

Write pinned posts and per-channel resource index

I hate communities where you join and have no idea where anything is — I want each room to feel like someone actually thought about why it exists.

Skill

Draft the community rules and guidelines document

I know what kind of community I want — I just don't know how to put the rules into words that don't sound either preachy or toothless.

Skill

Plan access controls and the entry-to-active bridge

I keep forgetting to let people in manually after they pay — I need a system that handles the access hand-off so it doesn't fall on me every time.

Skill

Write the automated welcome and start-here sequence

New members sign up and then just… wander. I want them to feel grabbed and pointed somewhere useful in the first five minutes.

Skill

Draft a personalised welcome message for a new member

I want every new member to feel like I actually read their intro — but there's no way I can write something personal every single time.

Skill

Suggest an accountability buddy or cohort match

Peer matching matters for retention but I never have time to do it thoughtfully — I just want a pairing I can approve in 10 seconds.

Skill

Generate conversation prompts and discussion starters

I dread the blank feed on Monday morning — I need a week's worth of conversation starters that don't sound like I'm trying too hard.

Skill

Draft a thread-extending reply to a member post

I watch a good thread fizzle after three replies because nobody knows what to say next — I want to be the one who keeps it going without it feeling forced.

Skill

Assess flagged content against community guidelines

Someone flagged a post and now I'm in my head about whether I'm overreacting or letting something slide — I just want a clear read before I act.

Skill

Draft a moderation or de-escalation message

I know what I need to say but I always worry I'll come across as either a pushover or a cop — I need it to land with authority and not damage the relationship.

Skill

Identify standout member contributions worth amplifying

There's so much good stuff in the feed I can never keep up — I want someone to surface the posts I should be amplifying before they disappear.

Skill

Draft a shout-out or contribution digest

I want members to feel genuinely celebrated, not just lumped into a generic 'great posts this week' — but writing individual shout-outs takes time I don't have.

Skill

Draft a season event calendar

Every term I start with good intentions and then scramble to fill the calendar last minute — I want a thought-through schedule I can just edit and own.

Skill

Build the event run-of-show

I always open a call with a rough plan in my head and then lose the thread halfway through — I need a proper run-of-show I can glance at while I'm live.

Skill

Draft pre-event participant comms

I forget to send the reminder until the morning of and then people show up unprepared — I want the comms ready to schedule as soon as the agenda is set.

Skill

Generate a live facilitation cue card

I know the agenda but when I'm live I blank on names and transitions — I want a single card I can actually read from without it looking like I'm reading.

Skill

Write the post-event recap

The event was great but by the time I sit down to write it up, the energy has evaporated — I need a recap in my draft folder while I'm still buzzing.

Skill

Capture what-worked retro notes

I make the same mistakes every quarter because I never write down what I noticed — I want the retro done while it's fresh, even if it's only five lines.

Skill

Design and seed a community ritual

I want the kind of community where people look forward to Friday posts or the monthly check-in — I just need help naming and seeding the thing.

Skill

Interpret the risk picture and prioritise who to act on

The data is there but I don't know which at-risk flags are real and which are people who are just quiet — I need a judgement call, not just a dashboard.

Skill

Draft a tiered win-back sequence

I hate sending the same 'we miss you' email to everyone — I want the high-value people to get something that actually reflects what they've invested.

Skill

Draft a personalised high-value check-in

This person has been with me two years and now they've gone quiet — a generic nudge would be an insult, I need something that shows I actually know them.

Skill

Draft the pre-renewal reminder sequence

Renewal time is the moment people actually think about whether they're getting value — I want those messages to remind them why they joined, not just ask for money.

Skill

Draft replies to upcoming-charge questions

Someone replied asking 'wait, what is this charge?' and I froze — I need a response that's honest, warm, and doesn't accidentally push them to cancel.

Skill

Design a short NPS or pulse survey

I want real feedback but every time I build a survey I make it too long and nobody finishes it — I need someone to tell me what questions actually matter.

Skill

Tag and summarise survey responses

I have 47 survey responses and no time to read them all — give me the signal, not the noise.

Skill

Design the exit survey or cancellation interview

I want to know why people actually leave, not just whether they click 'too expensive' — but I also don't want the exit to feel like an interrogation.

Skill

Draft a goodwill-preserving offboarding message

Even when someone leaves I want them to remember the community positively — I need a message that says goodbye without burning the bridge.