Draft a moderation or de-escalation message
Packaged know-how that tells an agent how to do a job well.
You might say…
“I know what I need to say but I always worry I'll come across as either a pushover or a cop — I need it to land with authority and not damage the relationship.”
What it does
Drafts the firm-but-caring message communicating a moderation decision — warning, removal, or de-escalation — calibrated to the severity of the situation.
Trigger: Use once a moderation decision is made and a message needs to be sent to the member(s) involved.
I/O: Moderation decision + severity level + member context → Drafted moderation or de-escalation message for educator to review and send
Recognise the problem?
The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.
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