Design the exit survey or cancellation interview
Drafts the exit-survey questions or cancellation-interview prompts that surface the real reason for leaving without adding unnecessary friction to the offboarding.
In / outCommunity context + cancellation categories of interest → Exit survey question set or cancellation interview prompt guide
You might say…
“I want to know why people actually leave, not just whether they click 'too expensive' — but I also don't want the exit to feel like an interrogation.”
What it does
Drafts the exit-survey questions or cancellation-interview prompts that surface the real reason for leaving without adding friction to the exit. Used when setting up the offboarding flow that members hit when they cancel.
Trigger: Use when setting up the offboarding flow to capture genuine cancellation reasons without worsening the exit experience.
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The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.
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