Skill

Read the open feedback and surface what it means

Packaged know-how that tells an agent how to do a job well.

You might say…

I read the feedback but I come away with impressions, not a clear picture — I need someone to tell me what it actually means.

What it does

Reads across collected survey responses, NPS comments, testimonials, and support threads to cluster recurrent complaints, name weak lessons, and flag which modules produced strong versus poor outcomes.

Trigger: Use at the start of the diagnosis sit-down when you have collected feedback and want a structured reading before prioritisation.

I/O: Survey responses, NPS comments, testimonials, support threads → annotated theme digest with evidence per theme

Recognise the problem?

The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.

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