Diagnose an access problem and produce fix-or-escalate steps
Packaged know-how that tells an agent how to do a job well.
You might say…
“She can't log in and she's been waiting 20 minutes. I need to know what's wrong and what to tell her right now.”
What it does
Given a learner's reported access or technical blocker plus available context, identifies the likely cause and produces concrete resolution steps or an escalation message to the platform provider.
Trigger: Use whenever a learner reports being technically blocked — login failure, broken link, enrolment glitch, missing community access — and you need a fast, concrete response.
I/O: Learner's reported blocker + platform context → diagnosis with fix steps (apply-now) or escalation message to provider
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