Assign role accountabilities and escalation paths
Packaged know-how that tells an agent how to do a job well.
You might say…
“We need a clear chain of accountability set up before names go in the boxes — otherwise the org model is just a vanity chart.”
What it does
Defines which abstract role owns client relationship, quality, and day-to-day delivery, plus decision rights and escalation paths between roles — for the role set, not named individuals.
Trigger: Use alongside seniority shape design to produce the team's accountability model before staffing specific people.
I/O: Role catalogue + seniority model → accountability matrix (ownership per function, decision rights, escalation paths per role)
Recognise the problem?
The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.
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