Skill
Design the senior-to-junior seniority shape
Packaged know-how that tells an agent how to do a job well.
You might say…
“Staffing junior-heavy to protect margin on a complex engagement is a fast way to lose the client — this call needs to be made deliberately.”
What it does
Decides the proportion of senior versus junior resource the engagement needs, balancing client expectations, work complexity, and margin.
Trigger: Use after sizing is complete, when the team's structural shape is being set and the senior-to-junior balance needs a conscious decision.
I/O: Role catalogue + sizing model + engagement complexity + margin constraints → seniority mix with rationale
Recognise the problem?
The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.
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