Skill

Design the service-line structure

Packaged know-how that tells an agent how to do a job well.

You might say…

When every engagement is custom nothing compounds — no templates, no learning, no leverage. Service-line structure is what makes scale possible.

What it does

Proposes a coherent set of named service lines with what each includes, excludes, and the client need it answers.

Trigger: Use when defining or structuring how the firm packages and sells its work.

I/O: Firm positioning + delivery capability + client need patterns → named service-line structure with inclusions, exclusions, and client need per line

Recognise the problem?

The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.

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