Resolve payment dispute or process refund
Assesses a contested charge or refund request against engagement terms and goodwill considerations, and drafts the response or refund decision.
In / outDispute details + engagement terms + goodwill context → drafted response or refund decision
You might say…
“They're pushing back on the invoice and I need to decide whether to hold firm or make them whole.”
What it does
Assesses a contested charge or refund request, weighs the engagement terms and goodwill considerations, and drafts the response or refund decision. Used when a counterparty disputes an invoice or requests money back — a judgement call the chasing agent escalates to.
Trigger: Use when a counterparty disputes an invoice or requests a refund and the chasing agent escalates for judgement.
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