Skill
Resolve payment dispute or process refund
Packaged know-how that tells an agent how to do a job well.
You might say…
“They're pushing back on the invoice and I need to decide whether to hold firm or make them whole.”
What it does
Assesses a contested charge or refund request against engagement terms and goodwill considerations, and drafts the response or refund decision.
Trigger: Use when a counterparty disputes an invoice or requests a refund and the chasing agent escalates for judgement.
I/O: Dispute details + engagement terms + goodwill context → drafted response or refund decision
Recognise the problem?
The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.
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