Auto-classify and route the inbound ticket stream
Watches the support inbox continuously, classifies each new message by issue type and priority, routes it to the right queue, and optionally drafts a holding acknowledgement — so the operator starts from a pre-sorted queue.
In / outRaw support inbox stream → per-ticket classification (type, priority, route) + optional holding acknowledgement draft
You might say…
“By the time I get to support in the morning there are twenty messages in random order and I spend the first ten minutes just figuring out what's urgent.”
What it does
Watches the support inbox/helpdesk and, for each new message, classifies issue type (access, billing, refund, complaint, learning-misroute) and assigns priority/route, optionally drafting a holding acknowledgement. Used as a standing background pass over incoming tickets so the human starts triage from a pre-sorted queue rather than a raw inbox. Earns agent status because it runs autonomously over a continuous stream and loops, not a single judgement call.
Trigger: Use as a standing background process over the support inbox whenever ticket volume makes manual triage the bottleneck.
Autonomy: Acts autonomously — runs end-to-end without a human in each loop.
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