Auto-classify and route the inbound ticket stream
Decides which actions to take, in what order, toward a goal.
You might say…
“By the time I get to support in the morning there are twenty messages in random order and I spend the first ten minutes just figuring out what's urgent.”
What it does
Watches the support inbox continuously, classifies each new message by issue type and priority, routes it to the right queue, and optionally drafts a holding acknowledgement — so the operator starts from a pre-sorted queue.
Trigger: Use as a standing background process over the support inbox whenever ticket volume makes manual triage the bottleneck.
I/O: Raw support inbox stream → per-ticket classification (type, priority, route) + optional holding acknowledgement draft
Autonomy: Acts autonomously — runs end-to-end without a human in each loop.
Recognise the problem?
The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.
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