Adjudicate a refund/cancellation request against policy
Packaged know-how that tells an agent how to do a job well.
You might say…
“Someone asks for a refund on day 32 of a 30-day policy and they've done half the course — I never know whether to just say yes or hold the line.”
What it does
Reasons through a refund or cancellation request against the product's refund policy — checking timing, usage, and edge cases — and produces an approve/deny recommendation with customer-facing rationale.
Trigger: Use when a refund or cancellation request arrives and you need a policy-grounded judgement before taking action.
I/O: Refund/cancellation request + product refund policy + customer usage data → approve/deny recommendation with rationale for the customer response
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