Skill
Triage the open question queue
Packaged know-how that tells an agent how to do a job well.
You might say…
“I have 23 open threads and 45 minutes. I need to know what order to work in before I open the first one.”
What it does
Given a batch of open/unanswered threads, judges which are urgent, which are quick wins, and which need escalation, and proposes a response order for the sitting.
Trigger: Use at the start of a support session when there are more open questions than time permits addressing sequentially — to prioritise before diving in.
I/O: Batch of open/unanswered threads → prioritised response order with urgency flags and escalation notes
Recognise the problem?
The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.
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