Skill

Distil the real problem from the conversation account

Packaged know-how that tells an agent how to do a job well.

You might say…

What they asked for and what they actually need are rarely the same thing — this is where I find the real problem.

What it does

Separates the prospect's stated request from the underlying real problem in call notes or transcript, naming the gap and forming a working hypothesis about whether and how the firm can help.

Trigger: Use immediately after a discovery call when you have raw notes or a transcript and need to convert conversation into a crisp, actionable problem statement.

I/O: Discovery call notes or transcript → real-problem hypothesis + stated-vs-underlying gap analysis

Recognise the problem?

The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.

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