Skill
Client objection and pivot anticipation
Packaged know-how that tells an agent how to do a job well.
You might say…
“I can't predict what they'll push on — except that I can, if I think it through before I walk in.”
What it does
Generates likely client reactions, hesitations, and priority shifts for the renewal with a recommended response or fallback for each.
Trigger: Use to rehearse before the renewal conversation so the advisor can adapt scope live without losing the thread.
I/O: Renewal proposal + client context → list of anticipated objections / hesitations / priority shifts + recommended response or fallback for each
Recognise the problem?
The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.
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