Gather

Live Conversation Capture

Every conversation becomes a searchable knowledge asset.

Records, transcribes, and diarises live encounters — customer calls, research interviews, advisory sessions, focus groups — and lands the result as a searchable, attributed corpus item. Consent handling and PII redaction are built in, so teams stop relying on memory or hand-typed notes.

Shape

Operational dimensions

Human co-pilot

Person and system work side-by-side.

On demand

Fires when a user asks.

Low data gravity

Light state; replaceable any time.

Read-only inbound

Consumes external data; does not write back.

Inputs

Live audio/video stream from capture client or call-platform integration
Participant identifiers and consent state
Study / topic / project metadata for corpus tagging
PII redaction and diarisation config

Outputs

Speaker-attributed transcript with timestamps
Recording artefact with source reference
Structured corpus item tagged by participant, topic, and study
Consent and redaction audit trail

Mechanism

Captures a live qualitative encounter (interview, call, consult, focus group), records it, transcribes it, and lands the transcript plus metadata (participants, topic, study, consent) as a structured corpus item.

Why this is a primitive

Cannot be decomposed — capture-record-transcribe-attach-metadata is one operation. Strip the transcription and you have a recorder; strip the capture client and you have a transcription service; the corpus-landing-with-metadata is what makes the conversation a durable knowledge object. Does NOT synthesise themes (make-sense-of-it), does NOT teach the participant (learn-it).

Where it shows up

UX research team — conducts customer discovery interviews, transcripts are automatically tagged by participant segment and research theme for downstream synthesis

Customer success team — records and transcribes advisory calls, builds a corpus of voice-of-customer inputs indexed by account and product area

Clinical research site — captures patient consultations with consent management and PII redaction, lands transcripts into a study-specific corpus

Management consulting firm — captures stakeholder interviews during diagnostic engagements, enabling cross-interview pattern analysis

Related primitives

Composes with

Analyst-Driven Research Corpus Assembly →

Alternative to

Inbound Document Intake →