Capture the client reaction and any promises made

Packaged know-how that tells an agent how to do a job well.

You might say…

“We said three things in the wrap-up and I need to know which ones were real commitments before anyone forgets.”

What it does

Immediately after delivery, captures the client's reaction, what worked or confused them, and any commitments made in the room — separating actionable promises from politeness.

Trigger: Use immediately after the delivery session to close the loop on in-session obligations and reactions.

I/O: Session recollection + any notes taken → structured capture of reaction, commitments, and follow-ups

Recognise the problem?

The primitives are the commodity part. The fastest next step is a conversation about composing them into something that works for you.

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