Decide and apply a mid-cycle account change
Reasons through the billing action and access consequences for a specific subscriber situation — pause, upgrade, downgrade, manual extension, early pay-off, or credit — and states the change to make.
In / outSubscriber account state + requested change type → recommended billing action with proration calculation and access impact described
You might say…
“A member wants to pause for two months — I never know if that resets their billing cycle or just delays it, and what happens to their access.”
What it does
Given a specific subscriber's request or situation (pause, upgrade, downgrade, manual extension, early pay-off, applying a credit), reasons the right billing action and its proration/access consequences, then states the change to make. Used when a single account needs a judgement call about what it should be billed and when.
Trigger: Use when a single subscriber account needs a judgement call about what to bill, when, and what the access consequence is.
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